Medication Refills:

Advance Notice Requirement:

To avoid interruptions in treatment, please request all medication refills at least 14 days before you run out.

Controlled Substances:

Refills for controlled substances may require an appointment and additional time for processing. Please schedule ahead to avoid delays.

Processing Time:

Refill requests are processed within 48–72 business hours. This does not include weekends or holidays. We appreciate your patience and encourage you to plan accordingly.

Emergency Situations:

In the event of an urgent need or medication issue, contact us as soon as possible, but note that same-day refills are not guaranteed.

Missed Appointments or Overdue Follow-ups:

We may not be able to process your refill if you are overdue for a follow-up appointment or have missed a scheduled visit. Please stay up-to-date with your care plan.

Appointment Management:

To schedule, reschedule, or cancel an appointment, please contact us via email at info@rutherfordpmhnp.com or call the appropriate office:

  • Colorado Practice: 720-694-9908

  • Arizona Practice: 602-209-0231

Cancellation Policy:
Rutherford PMHNP BC-PLLC maintains a 48-hour cancellation policy for all appointments, including initial visits. Appointments canceled with less than 48 hours’ notice may result in a charge to the card on file for the full appointment fee. Please note that cancellation fees cannot be billed to insurance.

We appreciate your understanding and cooperation in respecting our time and the needs of other patients

How to Request a Refill:

All refill requests must be sent via email to:
📧 info@rutherfordpmhnp.com
Please include the following information in your request:

  • Full name and date of birth

  • Name and dosage of the medication

  • Preferred pharmacy name and location

  • A callback number in case clarification is needed

Patient Portal Access:

Our electronic health record (EHR) system is managed through TherapyAppointment (https://www.therapyappointment.com)

Once your account is set up, you can use the portal to:

  • Complete Forms – All required intake and follow-up forms will be assigned electronically.

  • Message Your Provider – Secure, convenient communication.

  • Request Medication Refills

  • View and Manage Appointments

  • Pay Bills Online

  • Access Documents – Including visit summaries, lab orders, and more.

If you do not remember your login or are having trouble accessing the portal, please email us at info@rutherfordpmhnp.com. Our team can assist you and send a password reset link to the email address we have on file.

Billing & Payments:

If you have any questions or concerns regarding your billing, please don’t hesitate to reach out. Our team is here to help.

📧 Email: info@rutherfordpmhnp.com

We will connect you with our contracted billing company, Ally Billing Solutions, who can assist you with:

  • Statements and charges

  • Insurance claims

  • General billing inquiries

Please allow 1–2 business days for a response.

Crisis Support/Emergency Services:

Please note: Rutherford PMHNP BC-PLLC does not provide emergency or crisis services.

If you are experiencing a mental health crisis or emergency, please seek immediate help by contacting one of the following resources:

National Resources:

  • 988 Suicide & Crisis Lifeline: Dial 988 or call 1-800-273-8255 (available 24/7)

  • Crisis Text Line: Text HOME to 741741

Arizona Resources:

  • Arizona Crisis Line: 1-888-628-9454 (Available 24/7)

  • Arizona Suicide Prevention Hotline: 1-800-631-1314

Colorado Resources:

  • Colorado Crisis Services: Dial 988 or call 1-844-493-8255 (Available 24/7)

  • Colorado Crisis Text Line: Text TALK to 38255

If you are in immediate danger or require urgent medical attention, please call 911 or go to your nearest emergency room.

Your safety is important—please reach out to these resources if you need support.